Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket that you send to our customer help and support crew will be answered in approximately 1 hour. The basic inquiries are going to be replied to instantly. Nevertheless, if the support inquiry you have submitted needs the help of a skilled admin technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Professional Tech Assist Service

  • We’ll be on line for you day and night to supply useful information and tech support and also to help you with any issue that you could possibly come across while you are working with your virtual server. We are able to support you with all pre–configured apps, like your Operating System, server admin panel (with respect to the VPS type) and the Web Site Control Panel produced 100% by our developers.

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Web Site Control Panel that is included free of cost with your VPS offers you an internal articles base. You will find an array of in–depth how to content articles and a number of step by step video classes that present all the necessary web site control jobs. You can view them by pressing the Help or Video keys in the upper right side of each Control Panel section.