Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center integrated into ibox Party’s Web Site Control Panel. It features an ever–enlarging repository with frequently asked questions and comprehensive how–to articles compiled by our professional technical support team.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a collection of step–by–step video tutorials that detailedly display how to solve a typical issue related to your hosting plans account. You’ll find the educational videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk service with a 1–hour ticket response time guarantee. Our team of well–trained support engineers will be at your disposal to respond to all the questions that you might possibly have. During off–peak periods, a reply will be given within just 20 minutes.