Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your assistance requests will be replied to in no more than sixty minutes after the support ticket or email has been submitted. If your case requires additional assistance from an admin, we will direct the ticket or the e–mail to the person in charge then leave a note to notify you that more time will be required for finding a solution. Furthermore if you make use of our Managed Services package, all of the server administration tasks included there will be performed whenever you wish.

  • Top quality support service

  • A First–Rate Help Desk Service

  • We’ll be at your disposal 24–7 to respond to any queries that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also require support with server management tasks, take a glance at our Managed Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan is fitted out with our free–of–cost Web Site Control Panel, which offers an in–depth knowledgebase plus a selection of how–to video tutorials. Whenever you need help working with the Web Site Control Panel, just hit the Help or Videos buttons in the upper right corner.