24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days in order to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email message. In case you already have an account, you're able to open a support ticket on top of the other three methods of contact. You can select the best way to contact us depending on where you are or what equipment you are using. We can help you for almost any hosting-related query that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 tech support services even on public holidays. All your sites will be available at all times and so will we. With a number of communication options, you can choose the best approach to contact us and inquire about our solutions if you don't have an account yet, or request assistance in case you're already one of our customers. You can call us, start a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour reply time warranty, though it rarely takes more than 20 min to get assistance whatever the nature of the trouble. Using our customer and technical support services, we'll be there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
In case you buy a VPS server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local telephone numbers in the United States, Great Britain and Australia along with a live chat service. When you are an existing customer and you want assistance with some technical issue which requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you can send an e-mail message and we will handle the trouble and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, but for many problems it takes a maximum of 30 mins to get assistance. The support service covers the VPS and all of the pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from our company, you'll be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical matter, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you would like to find out about our hosting solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in different countries around the globe. When you need help with third-party software that you can't install or manage properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.